Went to Nordstrom to pick up a pair of shorts and some new sandals for summer. Nordstrom is VERY pricey, but if you are looking a few nice items for longterm use, I suggest buying from them for a few reasons:1.) Service. Nordstrom's legendary customer service has never failed to meet and beat my expectations.
2.) Return Policy. There is none. There is no time limit or reason for return needed to return an item. You can take a beaten up, dog-eaten pair of 10 year old jeans purchased from them and get a refund or exchange. Seriously.
Now, just remember, don't buy EVERYTHING from them, just a select few high quality items from your wardrobe.
My excursion to Nordstrom cost me:
- J.W. Nordstrom Khaki Shorts - $32.50
- Cole Haan Leather Sandals - $145
- Shoe shining stuff - $6
- Tax - $15.14
- Total - $198.64
Eat your heart out Budgeting Babe :)
I never knew you could do that at Nordstrom... it's like Costco! :)
ReplyDeleteThink I would buy $145 sandals if I couldn't take them back for any reason??
ReplyDeleteIt's not the most publicized fact, or else everyone would take advantage of their policy!
Whoa, didn't think you were the big spending type
ReplyDeleteI only spend a lot on timelessly styled, long-term use articles of clothing.
ReplyDeleteI wear sandals a lot, so I considered this a long-term use purchase. Plus I had $300 in my spending account, so I could afford it at the time!
I became a lifelong Nordstrom customer years ago when I bought a pair of Kenneth Cole shoes for I around $200ish dollars. I wore them all the time over the course of 9 months, and the sole became loose. I was on a vacation and they were my only pair of "going out" shoes. I stopped by a Nordstrom and asked for a replacement, which they gave me without any hassle except the shoe salesman explained that they weren't "every day" shoes. That was 3 years ago and these are still my one pair of nice black shoes (I don't wear them on a daily basis.) that I wear when I go out.
ReplyDeleteAnonymous,
ReplyDeleteNordstrom as a store is just great. It seems a bit overpriced until you understand their return policy (or lack of).
I too love nice dress shoes, especially Kenneth Cole's, but their price turns me off. Paying $150 - $250 for shoes which I cannot wear everyday out of fear of them getting worn or scuffed is not fun.
While I am careful about my new Cole Haan's, I can wear them comfortably knowing that they are always "insured" by Nordstrom...even 10 years down the line!
Thanks for your comment!
-Nev
nordstrom sucks, over priced crap for preppies.
ReplyDeleteNordstrom really SUCKS. Their return policy is "no return policy" but having a no return policy means that it's up to their discretion to perform a refund or exchange for you on any items purchased there. If the rep like you, they will do it, if they don't, good luck. We tried out with different ethnicities returning the same item, same return reason given-- one person who looked sloopy and young was denied with reason being that the item was used. Another, on the other hand got help and was thanked for shopping at Nordstrom. I am not saying all of their sales rep or sales managers are like that, but Nordstrom really isn't as great as people think. I will post more examples. Costco, on the other hand, is really great.
ReplyDeletefrom a nordstrom employee... we returned a pair of shoes with a maxi pad wrapped around them, i crap you not. no questions were asked and the customer walked right out of the store no hassle even though she was aware of it. so there is no discretion - it ALL gets returned. things have been returned from 13 years ago and the worst part... the employee who sold it loses the comission, no matter how long it's been. so the next time you try and return something someone took one hour of their day to sell you, remember that you are STEALING money back from them.
ReplyDeletemy brother worked for nordstrom for years and i have heard it all. it is true that nordstrom will take anything back... but u dont need to be animals. i am sorry but taking back shoes from 10 years ago or a handbags that u used for 7 years is not only wrong, it is nasty and i would never EVER humiliate myself (bc whether u see it or not, u are an embarrassment) make myself look like such trash that i would use such a wonderful customer service-related policy to support whatever habit u are feeding by making nordstrom your recycling bin. that is taking their name and using it bc u are disgusting. mind u, they will remember u and not in a good way and two, they have such an unbelievable security team that sees EVERYthing u do and will track ur case if u are abusing their system. they aren't stupid or blind... and they sure arent one of the richest companies by being idiots. and dont forget those sales, whether a week old, or 3 years old, DOES get taken off the salesperson's paycheck and they can see when u return things to other stores. so treat them like they treat u. they dont NEED u as a customer when they have so many that are loyal and treat them respectfully. the same does NOT apply for costco. there is no commission there. so comparing the two is the most idiotic thing ive heard and i have had some of the worst experiences at costco (HELLO?? they sold their company from price club so they obviously arent all that great in their business).
ReplyDeletePlease don't return things over and over or for ridiculus reasons....especially in the cosmetics department. You don't realize these employees have goals to make and when you return 500 bucks worth of stuff, it makes a HUGE dent in their progress. Plus the commision made from that is taken out of their paycheck. And Nordstrom will catch those of you who abuse their return policy; keep doing it and you just might find yourself in a court room. Thanks!
ReplyDeleteIts true that when you return something at Nordstrom the commission is taken off that salesperson's current paycheck no matter how long ago(1yr,5 yrs...etc). So when you return something worn for years to Nordstrom that great Nordstrom return policy is actually coming off the back of the saleperson, not the company.
ReplyDeleteI received a huge Coach purse from my three daughters. I have used it for about two weeks and have found it to be a bit too cumbersome. I do not have the receipt and how would they know it was purchased from them???
ReplyDeleteOK we need to clear things up here. You can't take back beat up, dog eaten clothes. They actually do have a policy. The "no return policy" is just PR. Worn or altered clothes can not be returned unless there is a product defect (not caused by the customer or normal wear and tear) unless it is a special circumstance. Some salespeople may want to get a sale out of you, and thus take back clothes they shouldn't. But this notion that you can take back ancient clothes and just exchange them for new ones, or return items from other stores is false (though people do try it every day). Bottom line is the company (like any other company) is out to make money off of you. Managers and CEO's dont get their jollies from thinking about how happy their customers are. They get their jollies from thinking of the huge profit margins they're making off their clothes. People need to be aware and so they can be more informed consumers. In the sales world, the salesperson who "helps" the customer best is the one taking the most money out of your pocket. Nasty, but it's a living.
ReplyDeleteTo the Nordstrom employee who feels that individuals who return goods are "STEALING" from them, do you want some wHine with your cheese? Retail salespeople are often commissioned for extending little to no help to customers. They often seem more interested in chatting about the latest Idol episode than helping the customer. Is that not "STEALING" from the customer as well since they are overpaying for service that wasn't provided? If their commissions are clawedback, so be it. It goes with the territory of being a salesperson. So forgive me if I don't want to join your pity party, if you don't like their policy, go work somewhere else. On a seperate note, does Nordstrom's even require a receipt or valid proof or purchase to return goods?
ReplyDeleteAll I can say is their "no return policy" was not lineant to me. I tried returning a clinique moisturizer that I've bought 2 weeks ago. It caused allergic reactions so went to Nordstrom and tried to return it. It's barely used and I have the receipt, nordstrom sticker and everything. I was so pissed when the same sales person who sold the same lotion told me that I cannot return the item anymore because there was a small white blank sticker on the jar of the lotion. I explained to her that I did not put the sticker on the jar but she refused to issue a refund. It was so clear that she was just finding ways so that she will not lose her commission and I have to go home with a lotion that I cannot use which was worth 50 dollars.
ReplyDeleteI TOO BELIEVE THAT NORDSTROM RETURNS AND EXCHANGES AT THEIR DESCRETION. RECEIPT OR NO RECEIPT, A SALE IS TRACKABLE...IVE WORKED RETAIL. IT MAY NOT BE TRACKABLE AFTER 3 YEARS, BUT IF YOU BOUGHT SOMETHING LAST YEAR, AND YOU CAN REMEMBER THE DATE YOU BOUGHT IT (BECAUSE IT WAS A B DAY PRESENT) AND THE PRODUCT WAS DEFECTED (BROKE), YOU SHOULD BE ABLE TO RETURN IT WITH NO QUESTIONS ASKED. AND COMMISSION CUTS COME WITH THE JOB. THESE SALES PEOPLE GET PAID FOR EXACTLY WHAT THEY DO...WHICH IS NOTHING. THIS IS WHY THE SALES PERSON WORKS FOR MINIMUM WAGE, TO ENSURE THAT ALL THAT STANDING AROUND AMOUNTS TO SOMETHING. I ALSO BELIEVE THE PRICES ARE A LITTLE HIGH, AND IF YOU'RE A YOUNG MAN AND "LOOK" LIKE YOU MIGHT NOT OWN A ROLLS ROYCE, CHANCES ARE, YOU'RE PROBABLY GOING TO ENCOUNTER PROBLEMS WHEN TRYING TO MAKE AN EXCHANGE OR PURCHASE. SO WHY BICKER ABOUT IT, THEY'RE THE ONES TAKING IT IN THE YOU KNOW WHAT!! HAHA!! NOW, ISN'T THAT KARMA ENOUGH!? THAT RETURN POLICY SURE WONT LAST LONG ONCE SOMEONE FIGURES OUT HOW TO SCAM IT COMEPLETELY. I JUST TAKE MY "CASH" SOMEWHERE ELSE, WHERE IM NOT "GRILLED" FOR MY PERSONAL INFORMATION, SUCH AS MY ADDRESS AND PHONE NUMBER. ID RATHER BUY MY GUCCI FROM GUCCI ANYWAYS...I'VE ALWAYS HATED THE MIDDLE MAN!!!
ReplyDeleteNORDSTROM SHMORDSTROM
Hey,Nordstrom employee here---
ReplyDeleteIt is true that returns are counted against us no matter how long it has been since the item was purchased. In general all sales associated are 100% commissioned. This means that we only make a percentage of our sales. Returns come directly out of our paychecks. It also effects the department manager.
We can say no to anything. We also don't take back worn clothes or shoes unless we can validate the reason. I have said no to plenty of 7 Jeans with the ass split out.
That said, most of the stuff is high quality and unique.
Please stop buying one and stealing one and trying to return both. We have excellent tracking devices now and have really vamped up security. They key is to never apprehend someone immediately. Most thieves are repeaters and we like felonies.
Nordstrom does suck.....they will fire you if you don't make commission 3x in a row. And they could not care less if there aren't any customers in the store. It's the employees fault. I never missed a day, was never late, and worked the ever changing schedule they gave me. Now they have fired me. You would think they would appreciate a good employee, but apparently not.
ReplyDeleteAs a former sales person, manager, and buyer I have to say that Nordstrom definitely sucks. Before I tell you why, however I do have to address the comment on the reutrns. 1st of all the "policy" has been around for a long time. So, to the person who said the policy won't last long once it is figured out is wrong. They have it figured out and are aware of the people who abuse the policy. There are cameras and people watching all over the store. There are under cover security at all times and employees calling security at even the inkling that someone may be stealing or making a bad return.
ReplyDeleteWith that being said, I will also say that this is one of the worst companies to work for. They are not compassionate or family oriented at all. You give them 100% and they give you nothing. It is over priced garbage that can be purchased at Target. They mark up their prices over 50-60% in any given instance. That means you are paying a lot for something that may not be the best, but because it is associated with the name Nordstrom you as a consumer believe you are getting what you pay for. Not the case.
Do not shop there, tell your friends and family not to shop there, and have them tell their friends and family not to shop there.
I just think mr buyer over here is bitter. Get a life nordstrom's is great no doubt.
ReplyDeleteGotta Agree with you ! ! ! They have lost their allure from the early days and now they are alienating their loyal customers, Long story not necessary to go into ... but I am done after 15 years of loyalty...
ReplyDeleteHi! I'm a "prospective" employee of Nordstrom's and I am going in for my first interview next Monday for them in the "Women's Apparell" (not designer dept.). I was just researching the company and came upon this blog which appeared first in my nordstrom's search lol. I have got to say that some of the comments are really quite hilarious while some are just down right offensive to read.
ReplyDeleteAnyway... my question is this: Do you have to sell so many $'s in order to begin receiving commission off of your sales? Ex: At David's Bridal, I had to sell $10,000 worth to begin gaining commission off of any sales, but then had to restart the $10,000 process all over again when the new pay period began. I really didn't like the pay philosophy there so I am trying to avoid getting into the same situation here. Also, my second question is: What % of your sales do you get as commission? Is it worth it to sell and work your ass off at Nordstrom's? Or would it be more worth my time to go elsewhere?
Thanks for reading!!! If you can answer my question, the sooner the better would be VERY appreciated!!! :)
- Andrea
Andrea -
ReplyDeleteCommission percentage depends on what department you work in. Some are 9% (designer usually) while others are 6.75%. Also, you get commission right away, but if you misdraw, you don't get your commission rate, you get an hourly wage, which also depends on what department you work in for the most part. Nordstrom is very very very sell your ass off oriented, which is good for you if you sell alot, but since they take just about anything back and that goes against your sales, you can have a fabulous selling period, but if your returns are high you can end up misdrawing. That's frustrating. Also, if your sales per hour is continuously low, they will fire you. Doesn't matter how good of an employee you are otherwise. They're in the business of making money and if you don't make money for them, you're gone.
Hi
ReplyDeleteI returned a pair of jeans to nordstrom i got as a present. I wasnt sure where I got them from, but because they were citizens of humanity, i assumed they were from there. They gave me money back.Later on, I found out they were actually bought at Saks.Ouch.:)
Did that money go from some of the salespeople then?
No but believe me, if you try that again they will have you as a repeat offender. They have that return on record and know that it wasn't purchased there.
ReplyDeleteNordstrom is in the business of "renting" clothing, not selling it. As an employee, I resent the policy and will often tell my customers not to buy a garment if I know it was previously returned and I know it was used.
For the most part, when I'm selling to a person who looks skeptical about a purchase, I tell them if they don't love it, they don't need it. My resson is I don;t want them to have 2nd thoughts and then I get stuck with a return. People are abusive of the return policy and the excellent service we are more than happy to offer to customers and that's plain simple. We can tell the customers who are there to scam us and who are not. It has nothing to do with the appearance of the customer and whether or not they look like they have $$ to burn, it has to do with their attitude about the purchase. If you're there to complain about shopping there and how you can get it on sale at Macy's, then why are you there wasting our time...either go buy at it Macy's for less (but you know they don't have your size and won't reach out to get it at every store across the country like we will - and then send it to you free of shipping charges) or accept the fact that you are going to pay more for our work on your behalf and the civilized shopping environment and liberal return policy. But if you're there just to bitch and demean us, you're not going to get the same level of service. Don't assume tha because we are there, we are working for minimum wage and only capable of holding that level of job. I make between 23 and 30 dollars an hours with the exception of a few slow weeks, I truly enjoy helping customers who will allow me to help them and I am a college grad with another full-time prosperous career. Don;t assume we are stupid and inept because you don;t know why someone chooses to work a 2nd job and uses retail to fill that desire/need.
i can't stand those customers that abuse any return policies. seriously, if they really don't love it, or can't afford it, then why are they wasting our time helping them. but at least we all get a good laugh when dealing with these crazies.
ReplyDeleteHi,
ReplyDeleteI bought a pair of uggs less than a year ago at nordstrom. unfortunatly they are slightly damaged by the salt and snow. I would like to know if I can EXCHANGE, not return to nordstrom. I DO have the original box( has a nordstrom sticker on it), but not the receipt. I also have the nordstrom card I opened to buy the boots. there have not been any purchases made on the card since the boots, so it will be easy to find the purchase. Can I exchange them for new uggs????
Soooo, I have been reading all of those blogs, I have one thing that I do want to say and that is DON'T ABUSE THE RETURN POLICY. Some department stores and small stores don't even have return policies, and a lot of them gives you 3 days more or less, so be appreciate that Nordstoms...an extremely over-priced store...that may get all you can give... do in fact have a fairly liberal return/exchange policy. Sales people do work really hard to meet customer needs and alot of them are fired regardless of how much they bust they bumms. However,I do want to defend the buyers and consumers of of companies that endorse commission policies, especially Nordstroms. if you guys don't want us to return things, stop hassling us over and over again, constantly on our backs making us buy things every 5 minutes and giving us compliments that are false like "oooh you look really hot in that" when in fact I look like a damn pig with an over sized stomach. I have also noticed that when you don't want something the first thing that the sales rep. does is change their attitude with you, all of a sudden the smiles are gone and the greetings become faces of annoyance. This causes buyer to buy things they don't want, and they end up returning it duh!!!. Also commission is not really a big part of your pay check. Think about it, had you not made a sale to that particular person, you wouldn't have gotten that commission anyways. I had a job on based on commission before and trust me I feel your pain. But think again you would have gotten it anyways had you not made the sale, so, so-what if they return it, they don't like it and they have every right to return whatever they aren't happy with and if you don't return it, even though they have all proof of purchase because you want to keep your commission, trust me, not only will they bad mouthed you, but your company and everything else. There you have it another unhappy Nordstrom customer .
ReplyDeleteThats all I have to say.
Take it how you want it, but this is how imma give it!! I'm just stating the facts whether you like it or not.
I don't really shop at Nordstom's much and the few things that I purchased from them, i'm not really satisfied with them. It has been a year and a half since I bought these $140 Ecco shoes. I've only worn them once because it turned out that it doesn't fit well and I really don't like the color (rust). I threw it in the closet and have forgotten about it until recently so I tried to sell it on eBay twice but noone wanted it :(
ReplyDeleteThen I bought several shirts from them (all same brands) in one of their Half-yearly sales. I like the shirts because of the material, kinda like silk. Unfortunately, they got worn out so fast after a couple of washings (gentle cycle). I also bought a pair of pajamas for my dad for Father's Day. I didn't notice that the top has a weird design and my dad never liked them and only worn it once.
So my recent purchases from Nordstrom were all disappointments. Now I want to return them all. I still have the receipt for the shoes but I have to look for the receipts on the others, I think I still have them. I did look at their return policy on their website. It only says that you can return/exchange an item but it doesn't say until when and in what condition. Wish me good luck.
All the sales people at Nordstrom who posted here: Doesn't the good come with the bad? Your commission is so high at times because the prices at Nordstrom are overprised. And those prices account for percentage of merchendise returned, just like your commission is. So, just assume some percentage of your commission will be decreased because of returns and go on. And if you still do not like your job, reminder: it is voluntary employment at Nordstrom.
ReplyDeleteAs an employee for Nordstrom, I must say to the person that says we're "making " you by stuff and "hassling" you every five minutes, you have free will to not have to buy anything from anyone, if you know you're not going to buy, then just say so, believe me we will walk away and look for another customer who is ready to buy. You might think that our commission is high to compensate for returns, but understand that our return rate is 40%-50%, and it's 60% before our big sales. So if you wonder why we can't focus ALL of our attention on you, it's because we can't count on you to keep the merchandise, therefore we need to insure ourselves with several customers at a time, especially if you're shopping in the shoe department, the customer wouldn't believe how we bend over backwards for you behind the scenes, imagine us bringing out twenty pairs of shoes for you to try, and you want us to sit with you for the hour and a half babysitting you, only to either have you say, "I guess nothing works" or to wear it and then return it, this holds true especially if you knowingly do this. Like Ben Franklin says "Time is money", and when you waste our time, we lose money. On the other hand, if you've become a good customer that keeps the majority of your items, you will receive the best service money can't buy, and that's because we trust you. But if you go back and return everything you bought because you were depressed, bored, broke and you spent an unreasonable amount of time with the salesperson, we WILL remember you, and you will not be serviced how you expect to be, and that's your fault.
ReplyDeleteAs an employee for Nordstrom, I must say to the person that says we're "making " you by stuff and "hassling" you every five minutes, you have free will to not have to buy anything from anyone, if you know you're not going to buy, then just say so, believe me we will walk away and look for another customer who is ready to buy. You might think that our commission is high to compensate for returns, but understand that our return rate is 40%-50%, and it's 60% before our big sales. So if you wonder why we can't focus ALL of our attention on you, it's because we can't count on you to keep the merchandise, therefore we need to insure ourselves with several customers at a time, especially if you're shopping in the shoe department, the customer wouldn't believe how we bend over backwards for you behind the scenes, imagine us bringing out twenty pairs of shoes for you to try, and you want us to sit with you for the hour and a half babysitting you, only to either have you say, "I guess nothing works" or to wear it and then return it, this holds true especially if you knowingly do this. Like Ben Franklin says "Time is money", and when you waste our time, we lose money. On the other hand, if you've become a good customer that keeps the majority of your items, you will receive the best service money can't buy, and that's because we trust you. But if you go back and return everything you bought because you were depressed, bored, broke and you spent an unreasonable amount of time with the salesperson, we WILL remember you, and you will not be serviced how you expect to be, and that's your fault.
ReplyDeleteI also recently started to work at Nordstrom. Now, to put this in perspective for some of you, 5 out of the 7 people who work in my department are over the age of 25, each with families to provide for. Now, when they misdraw and don't make commission, they're getting what? 9 bucks per hour. Thats not enough money to provide for themselves or their families. I see them work their butts off every day upset and frustrated because they have more returns than they do sales... which is especially difficult considering the state of the economy right now. Now I'm aware that working for nordstrom is voluntary. This is a summer job for me, but not everyone has the ability to leave a job at will. Are there worse and more laborous jobs out there? Of course. But employees can't help but feel cheated when time and time again they get hit by returns. People who return, return often. Repeat returners if you will. You sit and you help that customer for hours, often because they are lonely and just want someone to listen, when you know anything they buy is just going to go back anyway. And these people know that we make commission and in my opinion that's stealing and wrong. And i would never waste anyone's time if i really didn't want what i was buying. I and my fellow employees are always honest and respectful to our customers and we expect the same respect in return. We're the ones who get hit hard, nordstrom has already taken your money and invested it for an even greater profit.But you know what, next time a customer comes in and returns a 7$ used bar of soap from 2004, and an employee spends half an hour trying to look it up in the system... tell me how that's fair.
ReplyDeleteI love nordstrom! I did not, until now, know that you work for commission though. I was going to return an unworn pair of shoes that I purchased last week because they don't fit like I thought they would when my feet came down from swelling. I love the shoes, but I hate the way they fit. I am now considering keeping them becuause I would hate to take someone's money away after the fact. I couldn't imagine saling something and finding out later that they returned them so I get a cut in pay!
ReplyDeleteOh please! If the shoes don't fit well, return them! Don't be a martyr because you feel for the sales person!
ReplyDeleteI've shopped at Nordstrom for years…been a very loyal customer. I've had some of the sweetest, most helpful sales-persons, as well as some of the most horrible snotty sales-persons (and believe me, I let them know about the latter). I’ve grown to love 3 of the sales people, who are very intelligent, as they’ve earned my repeat business over the years. I’ve never been inappropriate with any of the sales people. I've purchased many items from multiple areas, especially in the men's skin care. I’ve utilized their price matching policy as well as returned some things over the years (some older items and some new). I do not feel that my returns are stealing from the employees or the co. I assure you they have made much more money off of me than they have lost. Filthy, disgusting, nasty, whatever else you'd like to call me for thinking this way, but thankfully you are not the ones receiving my business. I've never encountered this, but I dare one of the sales people to deny me a return or accuse me of stealing, a felony, what have you. I know the policies of the store and will take it all the way to corporate if I have to. I’m not wrong, just hard-headed. Let's face it...the prices are ridiculously inflated and the pockets of my sales people have been lined by my purchases for years. I shop their because of the service and policies. It is within my rights to utilize such policies as I see fit as a customer and I will do so with a clear conscience. After all, it’s my money! Also, I’m shocked and offended that there are actual employees leaving posts telling people to shop other places because customers want to utilize the policies offered by Nordstrom. Whether you have to match prices or accept returns, something is better than nothing and business is always good. Keep in mind that retail is based on customer service, which is volatile, and if you can’t provide that, then maybe a career change may be something you should consider. I know there are people that make commission at times but must live off of $9/hour at times due to slow periods or returns. However, that is their choice to work with that knowing the volatility of retail, which is just the way of retail. I’ve worked retail before and found that it wasn’t for me, so I went into something else. Now, I don’t agree with abusing or actually stealing anything and those who do are wrong and karma will come back to haunt them. But don’t categorize and stereotype every person that makes a return, nor treat customers badly for it because karma will come back to haunt you.
ReplyDeleteCan you exchange pants that you've gotten altered by Nordstroms? and also, I've heard that you can return things to Nordstrom that were bought at another store, is that true??
ReplyDeleteCURRENT nordstrom employee- first off, if you help the customers and know your department/brand there should be no reason why the customer would return the item. Yor job is to find out what the customer wants/needs and make sure that they are happy with it. If they return the item than, YOU the employee, failed the customer. When the customer makes a return help them find what they should have received at the original time of purchase. If the customer made a return then maybe you should have done your job in the first place! returns happen and deal with it. i apologze to all of the customers out there who have ever had a dissappointing experience at Nordstrom. i think there is a pattern here: it seems as if every nordstrom employee on here that is complaining about returns and commissions, says "former nordstrom employee" hmmm weird!?
ReplyDeleteI love working for nordstrom and i truly do enjoy a happy customer. I love buying new clothing and love feeling great while wearing it. I want my customers to feel the same way. I would hope that the customers that have been dealing with these "shotty salespeople that dont belong in our nordstrom company" with give us another shot :) Nordstrom - NW
and btw yes you can return pants that have been previously altered
ReplyDeleteCurrent Employee. Nordstrom does have a really open return policy, and I'm not against that. I think that what some employees are against are toward those "customers" who keep coming back to rent things instead of actually buying. We are all humans and we will change our minds, but a as an associate we get to know who is a true customer and who are the ones that steal one buy one, who buy at the racks and try to return for full price, those who shop at target or marshalls and say they bought it at Nordstrom. That's just very dishonest. We get to know each one of you, even if you try to be slick and travel through out all Nordstroms in the country we do keep track, and this is where we give you a hard time. When we see your returns and see that you have returned more than you have bought. Really we'll be more than happy to grant you the return if your are honest and not abusive. What I will never understand is people who are sneaky and bring back a dirty worn bra that she bought 2 years ago. I personally would never do that, that disgusting. There have been some people who have gotten banned from comming into any nordtrom for being abusive, which is totally correct. If you dont have the money save, if you cant afford it then go to target... keep in mind though im refering to those who like to buy a friday outfit each week and return it each week for a different one, to those who go shopping at last chance and then come to the store to try to get cash. We are very liniant and customer service oriented but theres a limit to everything, and franly some peopl just have guts to do what they do. But in no way am i against the return policy- its a way to give incentive to our tru customers and our potential cutomers. and to those who do some of the things mentioned above be careful to not get caught stealing, using fake credit cards, fraud returns b/c Nordstrom will cordially tresspass you or arrest you.
ReplyDeleteYes, it does suck that a commission is taken back when an item is returned, but that's true of every job that earns commission. It's a risk you take when accepting a commission position. AND pretty much every store, restaurant, company is more concerned about their bottom line, profit, attendance than the well-being of their employees. Anyone who tells you different is lying or extremely fortunate to be working for a company that's in the minority.
ReplyDeleteThat said, I have to tell a true story in defense of Nordstrom and all their "big brother" security tactics.
I purchased a very expensive swimsuit for my daughter; we then left to shop in the rest of the mall. My daughter left the Nordstom bag somewhere along the way --- we noticed it was gone when we were leaving the mall. After retracing our steps with no luck, we returned to Nordstrom, where they pulled up the record of the sale and flagged it in the event someone who found the bag attempted to return it. They assured us security would be notified if that happened, the person would be apprehended and the swimsuit would be returned to us.
Fortunately, a young mother found the bag in the family restroom and turned it in to mall security. When I phoned Nordstrom to let them know, I had only gotten my name out when they asked if I had found the bag. The person answering the phones at Nordstrom had the report by the phone and knew who I was before I had a chance to say anything. Pretty on the ball!! Anyway, if you lose something you purchased from Nordstrom, they WILL make sure someone else doesn't profit from your misfortune. I was impressed!
you actually cant return anything... i worked there for a few years... and if you have anything that has been really worn or that old we are definitely allowed to tell you no on the return... usually we can make acceptions with a receipt or tag still on the item, but if your dog chewed up a shoe you have had for a over a month, its not our responsibility to return... Us managers were allowed to tell anyone no. Not to mention L.P. who is watching every return on camera as soon as you push that button on the register. plus when they take your id for cash back returns, its because your being put into a system that lets us know your returning to much.
ReplyDeleteI just bought $200 worth of MAC products after I told the salesperson that MAC cleasing products make me break out. Anyways, she was so good that she totally convinced me to buy them anyways assuring me that it's great for my skin. Well, I hate it! My skin turned rough and red while I was on vacation. I love their makeup but their moisturizers and cleansers and face scrub suck. I'm definitely returning it and I feel bad that it comes out of her commission. You shouldn't sell products that don't work if you don't want them returned!
ReplyDeleteI have two pairs of jeans that I bought from Nordstrom RACK, and their return policy is only 30 days, and I've had them longer than that. They're both in perfect condition, and they just don't fit me. Can I return them to Nordstroms, or is that considered trying to return something from another retailer?
ReplyDeleteMy experience with Nordstrom in Atlanta, both the Perimeter and the Phipps stores, does not live up to their reputation.
ReplyDeleteClearly Nordstrom has been drinking their own kool-aide.
For years they have been the cliched example of excellent customer service. Currently, however, they are the real life experience of NO SERVICE.
Being able to return a used product isn't the hallmark of service--polite employees [including managers] who use professional business practices [why would a manager brush off an employee asking for my social security number over the phone?] including calling when a special order has arrived ["It's been sittin' here for two months, I have no idea why no one called you. The reason the other person didn't tell you it was in was because it's from our previous sale."]
I spoke with a Nordstrom exec last year and asked what kind of training salespeople get. "Nothing, really," he replied.
It shows.
The pendulum is about to swing. All the laurels in the world won't cover for sales clerks who are "too tired" to go check on stock, or "don't have time before closing" to ring up a special order, or use insider jargon to explain to a customer with a ready credit card why they can't check availability at another store right now.
I used to be a Nordstrom fan.
I miss those days.
I was going to buy a new pair of slacks from Nordies for my GF. She had surgery on one of her legs and one is actually bigger than the other. I was thinking of buying from Nord because if the slacks didn't fit I could hopefully return them.
ReplyDeleteAfter reading the RAGE from the sales people about returns, I am scared to buy anything now.
I understand you guys dont like to have your checks deducted, but do you realize that you may just be scaring honest people with honest intentions away from Buying things from the store, which takes away from SOME employee?
I'm in no way an abusive returner but I bought a pair of Tom ford sunglasses 2 summers ago...I have several other pairs of sunglasses so I really only wear them a few times a month. Anyhow, I take very good care of my things and the lense has been falling out and it got scratched. I now cannot see thru them without a big blur...I have original recipt and packaging. I simply want to exchange them for a new pair...after reading all this I feel horrible for wanting to do this. I paid $320 for them an it makes me sick to think I cannot use them anymore. Would this be something I should even bother trying to exchange?
ReplyDeleteI am a current nordstrom employee and I really do love it! Returns can be a pain, but I have Learned to avoid them by never being too pushy with an item I know the person doesn't like! You need to figure out what exactly they DO like and build that relationship of understanding. I am not saying there are not customers who abuse our policy. But if you are aware of someone who is doing so take action! The other day I was working and a man was arested right after I rung up his return he had just stolen from upstairs. Lp was on the ball. And if you do EXCHANGE something because of a fit or color w/e you are not hurting the salespersons comission. Just make sure it's done in one transaction. P.S. To the person that said sales people at nordstrom just "stand around and aren't helpful" have you even been in one?!
ReplyDeleteWith their "policy" what it is they should expect abuse. When you take back anything regardless of when it was bought and refund the purchase in ANY manner requested, well those are the terms of the contract that the seller and buyer agreed to. As such, the buyer is not a "thief" or a "repeat offender," or "nasty" or anything, he/she is simply enforcing the terms of the sales contract.
ReplyDeleteI agree with SALES CONTRACT.
ReplyDeleteWhen you buy something from a store, you buy under a SALES CONTRACT. So what is the contract? What are the terms of return?
If Nordstrom's HAS NO terms then then the buyer may return whenever for whatever -- this is a PSYCHOLOGICAL BLACKMAIL you are calling the buyer "thief, nasty, repeat offender" or ANYTHING but a PERSON enforcing the terms of the sales contract. Any salesperson giving the person a hard time is NASTY.
I brought 7seven jean and citzen jean from Nordstrom 4 year back. AS I wash the jean is getting smaller so I wonder if I can exchange the jean. it been 4 year now.
ReplyDeleteI brought 7 seven and citzen of humanity jean 4 year ago. I want to return do u think they will accepted it. I will take exchnge
ReplyDeleteproblem-- Nordstrom's products are of the highest quality possible, but are very expensive. Solution--Nordstrom RACK.
ReplyDeleteI am a recent college grad and was waiting till after graduation to purchase my first pair of Tory Burch Flats. I walked into the store knowing exactly which pair I wanted. When I handed them to the sales person he asked me what size I would like... I told him that my size varied with every brand and asked him to measure it for me! He came back with probably 5 or 6 boxes and only ONE had the shoe that I REALLY wanted! He then pulled out this metallic pair that I had glanced at, but it was not what I wanted... He then told me that he could not believe I was going to buy the same pair of shoes that EVERYONE has.. he even said, "Infact I have sold three pairs of these today". I told him that I did not want to spend the extra money on the other pair because they were not what I really wanted. He then got my boyfriend involved and said, "Man dont you think she should get these, they look so good on her." I was embarrased and upset because the experience wasnt as I had planned and just purchased the shoes. :(
ReplyDeleteThat evening, when I tried them on they were a whole size to big. I had to then drive all the way back to Nordstrom and have them re-size my foot and exchange the shoes. I talked with the sales associate about the fit and he assured me that I just had to wear them in to get the "right fit". Well it has been about 3 weeks and I have worn the shoes maybe 4 times... and they DONT stay on my feet. The front of the sole is also peeling off.
I am hoping they will give me a refund today when I go to return them.